CLOSER co.,ltd
4,8 van 5 sterren | Beoordelingen: 9620
Beoordelingen in detail
4,9 | Verzending |
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4,8 | Beschrijving |
4,8 | Contact |
Dit zeggen kopers over deze handelaar
Bestelling niet afgerond
Beoordeling van SOPHIE D. uit op 16. april 2024
Omega Omega 2561.80 シーマスター300 プロフェッショナル デイト クォーツ ボーイズ _805973【中古】
Reactie van de handelaar:
There is a problem with the carrier and they charge double VAT to the recipient. To prevent this, we have stopped shipping to France. Please understand.
Beoordeling van Jovan S. uit op 16. april 2024
Omega Omega 166.041 ジュネーブ Cal.565 デイト 自動巻き メンズ _782170【中古】
Commentaar van de koper:
Got notified watch needed a repair for the quick set function and that my watch would be shipped once repair was complete. Received the watch and it did not work at all… ridiculous, was quoted 500+ for the repair and was offered less than 80$ for the repair from the seller. Returning the watch would leave me at a negative of -450$ or so due to duties and shipping. Overall terrible experience I have no watch, and lost an extra 500$ on top of the watch at minimum due to it not running at all.
Reactie van de handelaar:
We will try to improve based on your opinions. Sorry this time.
Beoordeling van Eck uit op 03. april 2024
Panerai Panerai パネライ PAM00160 ルミノール GMT スモールセコンド 自動巻き メンズ 良品 _792769【中古】
Commentaar van de koper:
3k for a panerai gmt....gmt function didn't work...date changes at 9 pm not midnight...was told it was easy to fix with a local dealer and offered me a poor amount to get it fix....($200) Nothing short of crimal behavior
Reactie van de handelaar:
Sorry this time. We will try to improve based on your opinions.
ouder dan 30 dagen
Bestelling niet afgerond
Beoordeling van Pablo F. uit op 20. maart 2024
Cartier ...
Commentaar van de koper:
very bad communication i cant even buy the watch
Reactie van de handelaar:
Sorry this time. We will try to improve based on your opinions.
Bestelling niet afgerond
Beoordeling van Zoltan S. uit op 18. maart 2024
Hublot ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
Nem kötöttem üzletet
Reactie van de handelaar:
I look forward to doing business with you again.
Beoordeling van Felipe uit op 11. maart 2024
Roger Dubuis ...
Commentaar van de koper:
Item arrived broken. Watch was never working and they sold it to me regardless. I received a refund thanks for Chrono 24 but was not able to get a refund for my customs duties. Dishonest seller.
Reactie van de handelaar:
Sorry this time. We will try to improve based on your opinions.
Beoordeling van Christoph M. uit op 15. februari 2024
Seiko ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
The watch itself was fine. But the strap was NOT "GENUINE LEATHER" as advertised, but the cheapest PLASTIC and worst quality I have ever seen. It was so hard and stiff, it was difficult to even just get it off the watch. When I, therefore, politely asked for them to offer me a discount, there was zero response.
Reactie van de handelaar:
I was relieved that the package arrived safely. I look forward to doing business with you again.
Beoordeling van Yuhang J. uit op 07. februari 2024
IWC ...
Commentaar van de koper:
상품 조건중 중요한 정품 버증서가 없는데 있는것처럼 속였습니다 실망스럽네요
Reactie van de handelaar:
We will try to improve based on your opinions. Sorry this time.
Beoordeling van Elijah M. uit op 12. december 2023
Vacheron Constantin ...
Commentaar van de koper:
Claimed "fully functional" clasp is totally non functional and will cost 1500$ to replace, claimed "blue" dial, is not blue, its grey/slate. Tried to contact for resolution, no response yet. Item substantially not as described.
Beoordeling van Col. Bat Guano uit op 20. november 2023
Sinn ...
Commentaar van de koper:
The seller misrepresented a fake as real. Though I did manage to get my money refunded the seller had an obligation to accurately describe the watch, which he failed to do. Had he specified that the watch was not genuine I would not have purchased it and would have been spared the hassle of proving it was a fake and demanding a refund.
Reactie van de handelaar:
We will strive to improve based on your opinions. Sorry this time.
Bestelling niet afgerond
Beoordeling van A. uit op 03. november 2023
Breitling ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
In this case, product was found defective prior to shipment. Dealer stated would attempt to repair and ship after after repair if the repair could be completed. However, there was no established timeline and updates and response time to messages was very limited. This lead me to feel uneasy about the purchase, so I requested a withdrawal from the purchase. I would perhaps buy from them again as they have a good selection. BUT I would need complete confirmation as to in stock and function prior to purchasing. While this maybe an isolated incident, I will definitely scrutinize any further purchases. For any product at this cost and if there are issues, constant updates and consistent communication is key.
Reactie van de handelaar:
I look forward to doing business with you again.
Bestelling niet afgerond
Beoordeling van Gianluca V. uit op 30. oktober 2023
Breitling ...
Commentaar van de koper:
Hello, I am not happy with this watch sales professional! I had confirmed my purchase for this watch and accept i offer but I asked him several times for a pictures of the case back and a pictures of the movement he never sent me these pictures!! and I asked it several times with no answers!! greetings.
Reactie van de handelaar:
We will strive to improve based on your opinions. Sorry this time.
Beoordeling van francesco l. uit op 12. oktober 2023
Panerai ...
Commentaar van de koper:
pas d’attestation ceties mal informé et pas coopérative!
Reactie van de handelaar:
We will strive to improve based on your opinions. Sorry this time.
Bestelling niet afgerond
Beoordeling van Lonnie R. uit op 28. september 2023
Omega ...
Commentaar van de koper:
Initial communication was ok. Agreed upon a price as per dealers message and then dealer never followed through or returned message as to why not. Disappointing
Reactie van de handelaar:
Sorry this time. We will strive to improve based on your opinions.
Beoordeling van Jorge R. uit op 20. september 2023
Omega ...
Commentaar van de koper:
I ordered an omega railmaster from this seller, his description said this was the 42mm model, I ordered and when I received this was the 39mm model ( small for my wrist) I don’t see the point to lied about the size!! I’m very disappointed with this seller!
Reactie van de handelaar:
Sorry this time. We will strive to improve based on your opinions.
Beoordeling van Emilio uit op 12. september 2023
Omega ...
Commentaar van de koper:
Shipping was fast and the watch was packaged decently, however the watch sent did not match the description at all. It was described as a 39mm men's watch but the watch that arrived was 29mm and unwearable because of this. Communication was slow however the return process was smooth. I hope that the dealer improves by communicating better and listing their items accurately and checking them before shipping. If things improve in the future I would consider doing business again, however the inaccurate description is a very serious error for a high value watch.
Reactie van de handelaar:
We will strive to improve based on your opinions. Sorry this time.
Beoordeling van Upset uit op 05. september 2023
Seiko ...
Commentaar van de koper:
Give credit where it’s due. Only the delivery was spot on. If your product is not as described please have the decency to apologize. Will move on to another dealer.
Reactie van de handelaar:
Sorry this time. We will strive to improve based on your opinions.
Bestelling niet afgerond
Beoordeling van Alexandre Q. uit op 10. juli 2023
Longines ...
Commentaar van de koper:
Takes way to long to answer, if he answers at all.
Reactie van de handelaar:
We look forward to doing business with you again.
Bestelling niet afgerond
Beoordeling van Tamer R. uit op 13. juni 2023
Breguet ...
Commentaar van de koper:
Didn’t send photos to show the watch condition
Reactie van de handelaar:
Thank you for your valuable opinion. We will try to improve based on your opinion. Sorry for this time.
Beoordeling van Douglas B. uit op 22. mei 2023
Cartier ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
Very polite.
Reactie van de handelaar:
I was relieved that the package arrived safely. We look forward to doing business with you again.
Bestelling niet afgerond
Beoordeling van pr K. uit op 16. januari 2023
Maurice Lacroix ...
Commentaar van de koper:
Chtěl jsem koupit, na mě dotazy neodpověděl, fotky z netu. Nakonec jsem nekoupil.
Reactie van de handelaar:
I can't find your message. Sorry for the inconvenience.
Bestelling niet afgerond
Beoordeling van Leonid G. uit op 13. januari 2023
Franck Muller ...
Commentaar van de koper:
Продавец в определённый момент перестал выходить на связь и отвечать на вопросы. Решил не пользоваться его услугами
Reactie van de handelaar:
I missed your message and couldn't find it. Sorry for this time.
Beoordeling van Iván Luis c. uit op 23. december 2022
TAG Heuer ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
El comerciante a pesar de lo sucedido me respondio a los mensanjes no le decearia a nadie que se le perdiera un paquete en transito pero se llego al acuerdo y vendedor respondio junto al equipo crhono24
Reactie van de handelaar:
I'm sorry it took so long to confirm with DHL. We look forward to doing business with you again.
Beoordeling van YH uit op 27. oktober 2022
Seiko ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
I really appreciate the watch I have got from them but not the process of communication with them.
Reactie van de handelaar:
I was relieved that the package arrived safely. We look forward to doing business with you again.
Beoordeling van Waqas A. uit op 21. oktober 2022
Seiko ...
Commentaar van de koper:
Shipping took more than a month. Very slow shipping and overall bad experience. The watch itself was good.
Reactie van de handelaar:
We will instruct DHL to improve. Sorry for this time.
Bestelling niet afgerond
Beoordeling van GIOVANNI C. uit op 05. oktober 2022
TAG Heuer ...
Commentaar van de koper:
Not worked
Bestelling niet afgerond
Beoordeling van GIOVANNI C. uit op 05. oktober 2022
TAG Heuer ...
Commentaar van de koper:
Not worked
Beoordeling van Alfreed W. uit op 30. augustus 2022
Montblanc ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
Der Händler war Top, sehr nett, der Artikel ist nicht bei mir angekommen, trotzdem war die Rückerstattung schnell und problemlos.
Reactie van de handelaar:
We look forward to doing business with you again.
Beoordeling van Carla V. uit op 28. juni 2022
Hermès ...
Commentaar van de koper:
Het horloge is prima echter de band was een ander kleur. Nadat ik een totaal andere kleur band heb gekregen dan op de afbeelding stond was ook deze onbruikbaar . Zonder gesp.
Reactie van de handelaar:
I'm sorry this time. We will make use of this experience and strive for improvement.
Beoordeling van Gary H uit op 24. juni 2022
Omega ...
Commentaar van de koper:
The packaging was awful hence the fact the watch wasn't working when it arrived. It arrived in a flimsy box, some sparse bubble wrap around the watch only and knocking and rattling in the box. So the +63 seconds description was never going to be the case as described. For a professional watch dealer to send a 60 year old vintage watch in this manner is incredulous. The communication was fine up until they offered £60 as a refund amount to get the watch fixed. To service a day date watch is never going to be £60. Then there solution is to send the watch back and wave goodbye to the import and courier custom fees of £68 I paid. Thankfully Chrono24 offered to pay £57 on top after i took it to Chrono24 mediation, which was a tremendous gesture. As I explained it would cost a minimum of £120 to service and that is without any additional parts needed. The problem is anything can happen in business, its how you react to a situation. I was reasonable and concise and they were just lacklustre and unreasonable with there offer. Especially when the problem most likely was a result of there packaging or lack of it. Ten out of ten to Chrono24, its a shame Closer do not mirror Chrono24 customer service.
Reactie van de handelaar:
I'm sorry this time. We accept your opinion and strive to improve. Thank you for your valuable opinion.
Commentaar van de koper:
Seller dors not want to ship to France / Monaco.