Motion in Time
4,8 van 5 sterren | Beoordelingen: 347
Beoordelingen in detail
| 4,9 | Verzending |
|---|---|
| 4,8 | Beschrijving |
| 4,8 | Contact |
Dit zeggen kopers over deze handelaar
ouder dan 30 dagen
Beoordeling van Mr. Johal uit op 27. december 2023
Rolex ...
Reactie van de handelaar:
We deeply value your feedback and are genuinely sorry for the experience you had with the Rolex Sky-Dweller you purchased from us. Customer satisfaction is paramount to us, and we strive to ensure every client is more than content with our service, as seen in our other reviews. As a family-owned business, ensuring our customers' satisfaction is our top priority, and we regret falling short of your expectations. We acknowledge the issue you encountered with a dust particle beneath the watch crystal. Although meticulously inspected, sometimes minute particles can inadvertently enter during handling or transit, even in brand-new watches. We promptly offered a replacement or full refund upon being made aware of the situation. Dust or foreign particles can potentially find their way under the crystal of a watch, even if it's not immediately visible. While watch crystals are designed to be sealed and protect the internal components from external elements, no seal is completely airtight or impervious to microscopic particles. Dust particles can be carried by air currents, settle on surfaces, and sometimes find their way into small openings over time. This could even happen if the crown was left open during setting the time and date. It was not done intentionally and I truly believe that you know that. We spoke about the watch and you decided to "wait till the market settles down" before committing to buying another watch or replacing the one you received with another, which we completely understand. Our aim is to ensure every customer has a positive experience, and we're committed to learning from this situation to prevent similar occurrences in the future. Again, we apologize for any inconvenience caused. Should you reconsider or have any further concerns, please don't hesitate to reach out. Your satisfaction remains our priority. Happy and healthy holidays to you and your family.
Beoordeling van Joe F. uit op 03. maart 2023
Cartier ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
No response
Reactie van de handelaar:
Thank you so much for taking the time to leave us feedback. Enjoy your watch and wear it in good health. The highest compliment or thanks we could receive would be a referral from you or a friend, co-worker or family member. Our business is growing because of referrals from clients like you, and we thank you for your thoughtfulness in the passing of our name.
Bestelling niet afgerond
Beoordeling van Khalid A. uit op 22. maart 2021
Audemars Piguet ...
De koper beveelt deze handelaar aan
Commentaar van de koper:
-
Reactie van de handelaar:
Thank you for your feedback. The highest compliment or thanks we could receive would be a referral from you of a friend, co-worker or family member. Our business is growing because of referrals from clients like you, and we thank you for your thoughtfulness in the passing of our name.
Commentaar van de koper:
I ordered a Rolex Sky-Dweller 42 Champagne Arabic Dial in Yellow Gold. The watch was advertised as brand new and unworn mint condition. Upon receiving the watch and inspecting it, there was a glob of black dirt stuck to the dial underneath the sapphire, clearly showing this was not a mint condition brand new watch. The watch showed signs of being opened and serviced at some point in time. It was definitely not in mint condition as advertised. Overall, very poor communication throughout the entire process. I cannot in good conscience recommend this dealer and personally will never do business with them again.